Whether you send an email, fill out the online support request form, or give us a call, your task is entered into our ticket system. Once it is entered, we determine if it is a tier-one support item, a normal urgency, or a tier-two query that requires immediate attention.
We offer these three ways to get into contact with our support team so our customers can reach us however they feel most comfortable and whichever method is more convenient for them. Each ticket is handled by one of our knowledgeable support team members to help resolve your issue as soon as possible.
Normal support issues will generally have a response time of under 8 hours, whereas an emergency ticket will have an average response time of under 2 hours.